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Introduction

In order for us to give the best services to all our clients, we have set out the following policies. These policies may change from time to time without prior notice. Please read them before purchasing our products. RapidCloud (M) Sdn Bhd reserves the right in refusing to host any site deemed unsuitable. The determination of what is deemed unsuitable or prohibited shall be solely made by RapidCloud (M) Sdn Bhd.

RapidCloud (M) Sdn Bhd reserves the right to refuse its services or access to any account deemed to have been used inappropriately. Violation of policy will result on immediate suspension of the account involved without refund.

Disallowed Sites

RapidCloud (M) Sdn Bhd will not host the following sites:

Sites containing pornographic, adult materials, sexual explicit images or links to adult sites.

Sites containing materials that violates the copyright act such as MP3, pirated software, etc.

Sites containing racism, illegal activities, defamatory remarks.

Sites containing products on hacking, intrusion or violation of security systems.

Spamming or the act of sending bulk unsolicited e-mails to irrelevant groups of people.

Billing

The billing cycle will be with accordance to the packages purchased. The date when the customer signs up will be the billing date. In a situation where the clients were unable to settle their bills, we will suspend the account involved and may terminate the account if no further actions were taken.

Cancellation of Service

The cancellation of service must be made in writing with at least two weeks (14 days) notice. No refund will be made to any cancellation of service unless there are deposits involved where in this case, the deposits will be refunded once everything else is settled.

Refunds will be given at the discretion of the Company Management.

Liability

In no circumstances or at any time will RapidCloud (M) Sdn Bhd be held liable for any claims resulting from loss of data or information to client’s business. The use of e-mail and web hosting services is under client’s sole risk. RapidCloud (M) Sdn Bhd will not be held liable to any problems arising from, but not limited to, domain name problems, Internet bandwidth, power outages, Internet connectivity or unauthorised access.

Disclaimer

In no event is RapidCloud (M) Sdn Bhd to be liable for any direct, special, indirect or consequential damages, or any other damages of any kind including loss of use, loss of profits, or loss of data, whether in an action in contract, tort such as negligence, and or due to human-error connected with the use of professional Managed Services.

Agreements

RapidCloud’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, RapidCloud’s policies and procedures are subject to change.

In the course of serving its customers, RapidCloud acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information – such as the customer’s name, address, telephone number, and credit card data – is provided to RapidCloud by its customers in order to establish service. Other information – such as the customer’s account status, choice of services, and customer logs – is created and maintained by RapidCloud in the normal course of providing service. RapidCloud also uses cookies, which are small pieces of information that a web site can store in a designated file on a user’s computer for various reasons. For example, RapidCloud uses cookies on the landing pages of products sold online which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within RapidCloud. In addition, RapidCloud may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security

RapidCloud will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of RapidCloud, its partners, its employees and other customers of RapidCloud’s services. To protect the loss, misuse, and alteration of information that is collected from customers, RapidCloud has appropriate physical, electronic, and managerial procedures in place.

Disclosure of customer information and communications

RapidCloud will not otherwise disclose its customers’ personal and account information unless RapidCloud has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of RapidCloud, RapidCloud’s customers, or others, or where RapidCloud has a good faith belief that the law requires such disclosure.

RapidCloud also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that RapidCloud stores or transmits for its customers. The circumstances under which RapidCloud will disclose such electronic customer communications are when:

  • it is necessary in order to provide service to the customer;
  • it is necessary to protect the legitimate interests of RapidCloud and its customers;
  • it is required to cooperate with interception orders, warrants, or other legal process that RapidCloud determines in its sole discretion to be valid and enforceable; and
  • it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by RapidCloud and appear to pertain to the commission of a crime.

RapidCloud disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. RapidCloud will, however, review, delete or block access to communications that may harm RapidCloud, its customers or third parties. The grounds on which RapidCloud may take such action include, but are not limited to, actual or potential violations of RapidCloud’s Acceptable Use Policy.