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HOME > productS & Services> NETWORK SOLUTIONS > ServerTRACKER!
 
ServerTRACKER!
 
Sense and Response
Do you face:
 
The hassles of monitoring your corporate website and server's uptime?
The frustrating timelag between server downtime and you realising it?
The embarassing moments when your customer has to inform you that your website is inaccessible?
 
Monitoring the health and performance of your IT environment is crucial. Your network devices and systems may experience unexpected events such as devices failure, server overload and security breaches. System downtimes and network-wide outages can adversely affect your operational efficiency and lead to financial losses and not to mention, an adverse effect on your company’s image.
 
 
Monitoring
 
 
 
With ServerTRACKER!, RapidCloud’s real-time monitoring services, you can quickly detect, respond and resolve any problem. RapidCloud ServerTRACKER! tracks and constantly monitors your server or network equipment on 24x7.
 
In the event that an anomaly is detected, ServerTRACKER! will automatically send:
  • an SMS notification to your mobile phone
  • an e-mail notification to your mailbox
  • a notification to our 24x7 technical support (for Advanced Managed Monitoring customers)
 
ServerTRACKER! allows you to proactively monitor your server. In the unfortunate event of a system problem, ServerTRACKER! allows you to have the capability to troubleshoot and resolve the issue quickly. This leads to minimal downtime, improved productivity of your infrastructure and ultimately, improving your business revenue and reputation.
 
Our 24x7 technical support team will also assist you in doing 1st level status check on your affected IT system and providing to you a summary of our findings so that you can have a head start in your troubleshooting (available only for Advanced Managed Monitoring customers). Our professionals have the knowledge and expertise to monitor your websites, servers and networks and also assist you to ensure high availability of your computing resources.
 
 
Why Monitor
Always On
That’s the promise of the Internet Age. Today, it’s possible for our customers to access your product catalogues and communicate via e-mail with you, anytime, everywhere. No doubt, web sites and e-mail are becoming two important tools for us these days. Think about the terabytes of information existing on the Internet and millions of users online searching and sharing digital information. The Internet is indeed a vibrant ecosystem and changing the way we work, play, learn and socialise.
 
Reality Bites

Your website goes down without you knowing it. With the e-mail server down, you cannot receive your e-mails. Think about water or electricity supply shut-down. Such inconvenience may be of similar magnitude when we become inaccessible to our e-mails or our potential customers cannot access our websites.

 

  • Downtime means turning potential customers away to competitors
  • Downtime means tarnishing your brand image to potential customers
  • Downtime means loss in potential transaction dollars
  • Downtime means you cannot receive important e-mails
 
Rise Of SeverTRACKER! Services
ServerTRACKER! is an intelligent online tracking system. It specialise in monitoring the vital signs of your servers and website, around the clock. If it cannot sense your server’s pulse, it will send out a notification to your mobile phone, via SMS (Short Messaging System). It’s alert-at-your-fingertips, literally! Launching a website is relatively easier compared to sustaining it over time. Making sure your system is up and running always is becoming critical and challenging,. It’s not about having the splashiest designed website that matters. Neither it’s about having the wildest range of online catalogue. It’s about ensuring your current and potential customers can access your website everytime, anytime they visit.
ServerTRACKER! assists you by providing that additional assurance and knowledge of your server’s status.
 
 
 
ServerTRACKER! Plans
Standard Monitoring
Advanced Managed Monitoring
SMS Notification
Yes
Yes
SMS Notification Credit
50 SMS Per Month
50 SMS Per Month
E-mail Notification
Yes
Yes
E-mail Notification Recipients
Unlimited
Unlimited
Server Monitoring Protocol Supported:
a. POP3
Yes
Yes
b. SMTP
Yes
Yes
c. TCP PING
Yes
Yes
d. HTTP Port 80
Yes
Yes
e. FTP
Yes
Yes
f. URL Content Check
Yes
Yes
Monitoring Frequency
Every 10 Minutes
Every 10 Minutes
Web Control Panel Access
Yes
Yes
Graphical Reports Via E-mail
Yes (Weekly)
Yes (Weekly)
Reports Type & Information
a. Graphical SLA Report
Yes
Yes
b. Graphical System Availability Report
Yes
Yes
c. Last Downtime Detected
Yes
Yes
d. Last Error Detected
Yes
Yes
e. Last Downtime Duration
Yes
Yes
f. Average Server SLA
Yes
Yes
g. View System History
Yes
(Data Kept For The Past 1 Month)
Yes
(Data Kept For The Past 1 Month)
h. Web Report Access
Yes
Yes
RapidCloud Technical Support Assistance:
a. 1st Level Fault Analysis
No
Yes
b. 24x7 Monitoring
No
Yes
c. Managed Services Report
No
Yes (monthly)
d. 1st Level Liasing With IDC To Troubleshoot Fault
No
Yes
e. E-mail Report on 1st Level Fault Analysis
No
Yes
Setup Fees
Monthly Price
RM 53 / Monthly
RM 159 / Monthly
 
 
Enquire on attractive discounts for service pre-payment schemes! (Minimum 6 months prepaid)
No deposit required
1 Year Contract
 
 
 
Need To Find Out More?
Contact our consultants if you have further enquiries on regards to our Server Monitoring services or if you would require customised Server Monitoring facilities.
 
Please call our office at +03 7841 3888 to speak to one of our sales consultants or e-mail us at [email protected]
 
Click on the product icons below to view details of the different range of our Network Solutions.
 
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