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HOME > productS & Services> MANAGED SERVICES > INTRODUCTION
 
managed services
 

Managing your corporate IT assets can be challenging, expensive and time-consuming. System disruptions are costly and adversely affect productivity. Faced with these challenges, many businesses have outsourced the IT assets management function to managed services providers. Businesses can then focus on its core capabilities and let the specialists look after the well-being of its IT systems.

RapidCloud, being one of the leading hosting service provider, is experienced in managing servers and systems for mission critical businesses since 1999. We currently manage more than 1,000 servers across 3 ISP Data Centres. So who better to manage your server than RapidCloud with our experience and knowledge?

Managed Services are suitable for companies with website or system that requires technical management but:

  • Do not have Technical Personnel
  • Do not have the Technical Expertise in a particular area
  • Do not want the hassle of setting up and maintaining a Technical Support team
  • Technical Expertise is not a core business focus and hence would like to concentrate on core business areas
 
RapidCloud provides expertise in several areas of Managed Services to cater for your needs at an affordable price. The services provided includes
 
Server General Administration
Server Security
Server Backup & Restore
Server Monitoring
Firewall General Administration
Technical Audit Services
 
 
 A summary of the Managed Services provided is as below for your quick reference.
 
Managed Services
 Services Provided
Server General Administration
We analyse your server’s general health and provide you with reports and recommendations. The checks includes hard disk utilisation, resources usage (memory and CPU), analysis on the server’s system and application logs for anomalies, Server’s Network and Bandwidth utilisation and server uptime with MRTG graphs.
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Server Security
We assist in checking your server security sanity and provide recommendations to any security threat that is discovered. The Server Security services also includes security patch updating, Virus scanning & pattern updates and Spyware scanning & pattern updates.
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Server Backup & Restore
We schedule incremental and full backup routines to your server. This will ensure that your important data will be stored in the event of any data loss due to server problems. Restoration services are also available to restore your last backup data to your server.
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Server Monitoring
Automated monitoring of your server status via our Server Monitoring system. In the event that your server is not responding or is detected to have some anomalies, an SMS and e-mail notification will be sent to you for further action.
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Firewall General Administration
Firewall provides a mechanism to prevent malicious network intrusion. RapidCloud provides services to manage your firewall for you. We also provide services to rent or purchase Netscreen Firewall device for your use.
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Technical Audit Service
RapidCloud provides services to audit and inspect all PCs and computer network peripherals for virus and unauthorised applications that affects network availability (e.g. Peer-to-Peer downloading software). A report and recommendations will be provided at the end of the audit.
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If you have further enquiries or if you have other areas of Managed Services that you require assistance on, please do not hesitate to drop us an e-mail at [email protected] or speak to any of our sales consultants at +03 7841 3888. We will be delighted to assist you in anyway possible.

 
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