Check on your domain name's status. Make sure the name is not expired and the domain ownership is belongs to you. An expired domain name will make it difficult for the migration process to be conducted. Being the rightful owner, you deserve to own the domain name. At the same time, only the domain owner can initiate a migration request. This is done by changing the DNS information to the new hosting provider from a control panel provided by the domain registrar. Examples of domain registrars are like MYNIC, WebNIC and OpenSRS. To simplify the task, RapidCloud billing personnel can also assist you on modification of the DNS. For this, we will need to have your domain username and password details. We handle this information professionally so that your password details are kept confidential at all times. For additional security, you may want to change the password once RapidCloud have assisted you on updating the Domain's DNS information. You should also consider changing the domain registrar over to RapidCloud for a consolidated account management. Speak to our billing officers on this matter and we'll be delighted to provide full assistance to you.